Orders placed before 2pm EST are dispatched the same business day. Orders placed after 2pm EST, at weekends or on public holidays are dispatched on the next business day.

We ship within the United States. You will receive a confirmation email once your order leaves our facility.

If your order arrives damaged or is lost in transit, contact us at support@rozzi.com within 14 days of your expected delivery date and we will arrange a replacement or refund at no additional cost.

We offer a 30-day satisfaction guarantee on all Rozzi products. If you are not completely satisfied with your purchase, contact us within 30 days of delivery and we will issue a full refund — no return required.

To initiate a refund, email us at support@rozzi.com with your order number and a brief description of your experience. Refunds are processed within 5–7 business days and returned to your original payment method.

If your order arrives damaged or is lost in transit, please contact us within 14 days of your expected delivery date. We will arrange a replacement or refund at no additional cost.